The World Is Watching You!
Did you know there are many Internet sites that provide local business listings and give your customers an opportunity to rate your business?  That's great when the feedback is positive.   However, an irate customer can really hurt your business with negative feedback for all the world to see and that feedback doesn't go away.

Give Your Customers An Opportunity To Give You Feedback Directly
Host your own online satisfaction survey.  Customer feedback is immediately emailed to you after it is submitted by your customer.  Contact customers with poor service complaints quickly and turn around a bad situation without the world watching.  Thatsbiz provides small businesses with an affordable online satisfaction survey solution. 

"Anytime I get a customer to complain directly to me gives me an opportunity to turn the situation around.  Some of these are now my best customers."
-Frank Lee, Owner, Ming's Oriental Cafe

Affordable Customer Satisfaction Surveys
For as little as $10 per month Thatsbiz will design and administer your online customer satisfaction survey.  You can direct customers to your online survey on customer receipts, order forms, service orders and on-going email marketing messages. Check out Frequently Asked Questions  for answers to all your questions.

Your Customers' Satisfaction and Profitability 
Customer research proved that a "highly satisfied" customer is six times more likely to buy from you again as one who is merely "satisfied".  In a Harvard Business Review article it stated that a 5% increase in customer loyalty can increase profits 25 to 85%! Click Customer Satisfaction Facts  for more facts about the importance of customer feedback.

Surveys Your Customers Will Complete and Help You Grow
One of your biggest challenges is getting your customers to take the time to complete your satisfaction survey.  Our "Sixty Second Surveys" are designed to be completed quickly and are based on Net Promoter® giving you the ability to score your results.  The "Net Promoter Score" has proven to be the single most reliable indicator of a company's ability to grow.  (Net Promoter is a registered trademark of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld)

"I ask my customers for feedback after every transaction and in every email marketing message we send.  My satisfaction reports tell me what my customers feel we are doing right and where we need to improve.  The information is invaluable."
-John McKay, Owner, Papa Romanos Pizza

Start Capturing Your Customer Feedback In Only One Week 
You can have your own online customer satisfaction survey in less than one week.  Your survey will be personalized to your business and include your company logo and address.  Your customers receive a personal "thank you" note from you and an optional thank you coupon for completing the survey.  Click on I'm Interested to get started today.